Privacy Policy

ProSephra Ltd are committed to protecting the privacy and security of your information. This policy covers customers of ProSephra, and any other individuals who do business with us. 

1. About us 

ProSephra provide ERP software consultancy and project management services to organisations across the UK. For the purpose of applicable data legislation including GDPR (General Data Protection Regulation (Regulation (EU) 2016/679)) is ProSephra Ltd.

2. What information we collect 

If you purchase products or services from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, your name, billing/shipping address, email and telephone number). We collect data you provide to us, for example when you: 

(a) place an order with us; 

(b) contact us (e.g. to query an order); 

(c) fill in web forms; 

or (d) subscribe to any of our mailing lists. 

We do not normally collect or store sensitive personal data. If this does occur (for example, if an accident or injury occurs on our property then our record may include sensitive personal data) then we will take extra care to ensure your privacy rights are protected. 

3. How we use your information

We only ever use your personal data with your consent, or to the extent necessary to: 

• enter into, or perform, a contract with you (e.g., to fulfill any orders you place); 

• comply with a legal duty; 

• protect your vital interests; 

• remember your preferences e.g., if you ask not to receive marketing material, we will keep a record of this, or 

• for our own (or a third party's) lawful interests (such as internal record keeping, market research or to improve our products) provided your rights don’t override these. 

In any event, we will only use your information for the purpose it was collected (or for similar/related purposes). 

We will never sell your personal data. We may share personal data with subcontractors or suppliers who provide us with services. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information the confidential, secure and not use it for any other purpose. 

4. Marketing 

From time to time, we may wish to send you details regarding upcoming special offers, new product ranges and other information which may be of interest to you. Where you have purchased products or services from us, we may send you messages about other, similar products or services which may be of interest. Alternatively, you can opt-in to receiving this information (by telling us you would like to receive marketing when you make a purchase or fill in a form asking about marketing). You can withdraw your consent to marketing at any time. 

If you decide that you wish to stop hearing from us, or change how we contact you, you can do so in any of the following ways: 

• clicking the appropriate link at the bottom of our e-mails; or

• writing to us at: Data Protection Officer, ProSephra Limited, 43 Derby Road, Ashbourne, DE6 1BH

5. Security 

We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to or use or disclosure of it. Electronic data and databases are stored on secure computer systems, and we control who has access to them (using both physical and electronic means). 

We cannot absolutely guarantee the security of the internet or external networks and any online communications (e.g., information provided by email or through our website) are at your own risk. 

6. Data storage 

We normally only store data within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA then we will take steps to make sure adequate levels of privacy protection, in line with UK data protection law, are in place. These safeguards will usually contractual and/or the result of a European Union decision which allows the transfer (such as a US organisation which is certified under the EU-US Privacy Shield framework) 

How long it is stored for?

We usually store details of transactions for 6 years after the products/services have been delivered. If we consider there is a need to store them for longer (for example, the transaction has been the subject of a dispute or claim) then we will retain them for as long as is necessary. 

7. Updating your information

If you believe that any information we are holding about you is incorrect or incomplete, please write to: Data Protection Officer, ProSephra Limited, 43 Derby Road, Ashbourne, DE6 1BH. 

8. Your rights 

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows: 

(a) the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request) within one month of our receiving your request; 

(b) the right to have inaccurate data rectified; and 

(c) the right to object to your data being used for marketing or profiling. 

(d) the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason); and 

(e) where technically feasible, you have the right to a portable copy of any personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format. 

If you would like further information on your rights or wish to exercise them, please write to: The Data Protection Officer, ProSephra Limited, 43 Derby Road, Ashbourne, DE6 1BH. 

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk. 

9. Cookies 

Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality. Cookies are small text files which a website uses to recognise a visitor (e.g. if you add an item to a shopping basket, a cookie will recognise that when you come through to checkout). 

Cookies do not contain any personal information about you but if you wish to disable them on your browser you can find out more here: http://www.aboutcookies.org. Please also remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

Links to other sites 

Our website may contain hyperlinks to others. We are not responsible for the content or functionality of any of those external websites. If an external website requests personal information from you (e.g., in connection with an order for goods or services), the information you provide will not be covered by our privacy policy. We suggest you read the privacy policy of any website before providing any personal information. 

10. Changes to this policy 

We'll amend this privacy policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our privacy policy will always be posted on our website. 

23/12/2022