Who Are we?
Heather Hann, Director
ProSephra is headed up by Heather Hann. Heather has worked with SAP Business One for many years. Her interest in the software was initially sparked when she got involved as a project manager on a business change project with DACTA (part of RM Education). Seeing how much even small changes benefited the company and the people working there, and how different solutions could be carved out from the software inspired a change of career and led her to working at a plastic extrusion company, HL Plastics, as an Implementation Analyst. This gave her the chance to exercise her project management skills and grow her knowledge of the SAP Business One system.
From there she was offered the chance to work for Ochiba Business Solutions where she has implemented many new systems over her time there as both SAP Consultant and eventually Client Services Director. Over the years she has worked with companies from lots of sectors to implement SAP Business One but has mostly specialised in manufacturing and logistics.
If you were to ask her, Heather would say that at heart she sees herself as a solutions architect with a heavy dose of practicality, business context awareness, and the project management skills and tenacity to help get the result over the line.
We have a host of other talented individuals who we can also call on when the need arises and will be looking to add to the team in the longer term.
TESTIMONIALS
Steve Graves, Managing Director, Austin Hayes Group
Rhys Lewis, Chief Executive Office, Feed4ward Control Ltd
Steve Graves, Managing Director, Austin Hayes Group
Heather has been adding value to our SAP Business One since September 2017.
With the development and process review of our systems, with the gained knowledge of our business procedures, Heather has created an integrated system within SAP Business One to mirror and record our operations. Through regular onsite visits, supported through Heather’s integration with team members from shop floor to MD, our end-to-end business needs identified. She implemented efficiencies of accurate data recording through one-to-one coaching with our full team. The outcome of this production flow work resulting in huge administration savings, along with the creation of industry leading reporting.
Our Systems Manager Toni working closely with Heather to improve our systems through relationship mapping. Our business quality management controlled and accessible at a click of a mouse button. The external ISO audit team now spending the majority of their office-based time at AHG retrieving their required evidence, SAP Business One ensuring that our records are kept accurately up to date.
Our Financial Controller, Sarah managing the day-to-day finances of our business with accuracy and efficiency. Through the correct utilisation of SAP Business One, along with the reporting and development created by Heather, our full accounts are live and retrievable at our fingertips.
With the unique support from Heather, complimented by her in depth understanding of our business needs, allows us to utilise our systems efficiently, accurately, and effectively on a day-by-day basis. The change to the way in which our company runs is the best demonstration of the impact that selecting the correct support in Heather has made to us.
Ian Jolly, Managing Director, Wheelwash Ltd
Rhys Lewis, Chief Executive Office, Feed4ward Control Ltd
Steve Graves, Managing Director, Austin Hayes Group
Throughout the process after choosing SAP to getting to a go live position and still have a functioning business is credit to the work that Heather put into our business. We never expected it to be smooth but being realistic is part of the genuine nature of Heather’s work. Even the decision to defer the go live date is not something Heather shied away from, with hindsight her experience and ability to know if we could handle it was to her credit, as we were not ready.
She has ability to connect with the business, at the same time as juggling other clients, yet empathising with our specific needs and those of individual users showing interest, even when stressful or frustrating situations set in.
Heather’s breadth of knowledge across the whole SAP application is really impressive, but with an authentic willingness to admit if her skill set was not suited to a particular element.
We continue to work with Heather as we close out phase one of go live, look towards phase 2 and beyond.
Rhys Lewis, Chief Executive Office, Feed4ward Control Ltd
Rhys Lewis, Chief Executive Office, Feed4ward Control Ltd
Rhys Lewis, Chief Executive Office, Feed4ward Control Ltd
We recently had the pleasure of working with Heather from ProSephra as we transitioned from our old ERP system to SAP Business One for our company, Feed4ward. From the outset, Heather demonstrated not just expertise in SAP solutions but also a deep understanding of our specific business needs and challenges.
Heather's methodology, which included using scoping days to thoroughly understand our business workflow and requirements, ensured that the implementation was perfectly tailored to our operational processes. This approach maximized efficiency and productivity from day one.
Her commitment was evident throughout our collaboration. Heather was always available to answer our questions, provide guidance, and make necessary adjustments, making the entire process seamless and almost stress-free.
Thanks to Heather, we are now leveraging SAP Business One to its full potential, experiencing tangible improvements in our day-to-day operations. The project has had a significant positive impact on our business.
We are very grateful for Heather's contribution and would highly recommend her services to any company looking to implement SAP solutions. Her blend of skill, dedication, and customer-centric approach indeed makes her an invaluable asset to any project.